Return and Refund Policy
Our return and refund policy is valid for 30 days. You have 30 days to return your product(s) after you've received it. Once 30 days have passed, we unfortunately cannot accept your return(s) anymore.
To be eligible for a return, your item must be unused and in the same condition as you received it. The product must also still be in its original packaging.
There are certain situations where refunds can be refused.
- Any item that is not in its original condition or has been damaged.
- Any item with missing parts for reasons not due to our fault(s).
- Any item returned more than 30 days after delivery.
Refunds:
Once we have received and approved the return, your refund will be processed and a refund will be automatically issued to your payment method within 14 days, using the same payment method you placed the order with.
Restocking Fee
We do not charge any restocking fee on returns.
Late or missing refunds:
If you have not yet received a refund, check first with your bank account.
Then contact your payment provider/company, it may take some time for your refund to be officially transferred.
If you have done all this and have not yet received your refund, please contact us.
Exchanges:
Unfortunately, we don't accept the exchange of your items. You can however always return your items within 30 days and place a new order.
Defective products:
If you receive a defective product, please contact us at info@hailey-boutique.com as soon as possible. You must provide us with photographic evidence. We will then ensure that you receive a good product free of charge to replace the damaged product.
Return label:
After your return request is approved, you will receive instructions on how and where to send the package. Please note that it is the customer's responsibility to return the item and cover the return shipping costs. Returns without prior authorization will not be accepted.
Shipping your return items:
You are responsible for paying the shipping costs for returning any of your items (with the exception of defective and/or incorrectly received items).
It is expected to return the items with a traceable shipping service or shipping insurance. The sender is always responsible for the shipment and we cannot guarantee that we will receive your returned item.
Contact information:
Boutique Name: Hailey Boutique
Address: Drostweg 32, Eelde, Drenthe, 9761 CR, The Netherlands
E-mail: info@hailey-boutique.com
Tel: +31619344944
Customer service hours:
Monday to Sunday: 9:00 AM to 5:00 PM
(GMT) Greenwich Mean Time (London)
We aim reply to your e-mail within 1 day